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Customer Service Representative - 2nd Shift

Customer Service Representative - 2nd Shift
Description
Extraordinary Technology Requires Extraordinary People!
Our Distribution business delivers reliable, durable, high performing products for our global partners. You are key to our customers? success. Working with industry leading technology and diagnostic tools, you?ll deliver solutions that build your knowledge base and fuel your career.
Cummins is a place big enough to coach and develop a global workforce and create the world?s leading clean, engine technology. We?re also small enough for you to find your fit and personal passion with a team of dependable, innovative thinkers who are developing their careers within a diverse, inclusive, empowering environment.
Learn more about this role and how you can begin Working Right.
What we have to offer !
+ Continuous Professional Training, Development and Certification
+ A strong positive safety culture
+ An excellent compensation package that includes competitive salary/hourly rate, full health benefits day 1 of employment, 401k retirement savings plan, Cash Pension Plan, Stock Options, Variable Compensation Plan, and more!
+ Career Advancement
About the position:
+ To assist customers by coordinating in shop engine service work, opening and processing work orders and invoices, scheduling, ensuring availability of parts and verification/documentation of warranties
Opening, quoting and invoicing work orders.
Responsible for keeping the customers and service group notified of the status of the repair.
Assign repairs to technicians and supervise the repair process.
File and update warranty claims. Work with the service group to achieve service department goals.
Work with service writer to set repair schedules.
Work to assure the repair process is followed on every repair.
Ensure excellent communication between internal and external customers.
Assist in review/hiring process of technicians
Review technician productivity ? Work Order Specific
Assist Parts Dept with warranty material inventory.
Qualifications
Bachelor?s degree preferred. High school degree required.
3-5 years experience with auto or diesel products (mechanical and electronic engines), Cummins product experience preferred but not necessary
Computer experience required - Ability to use e-mails programs and Microsoft Office products (Word, Excel)
Must have knowledge and understanding of warranty policies and procedures.
Prior supervisory experience preferred but not required.
Excellent communication and interpersonal skills
2nd Shift Hours: Monday - Friday 3:30 pm - 12:00 am
Job SERVICE
Primary Location United States-New Jersey-Newark-US, NJ, Kearny, Cummins East Region
Job Type Experienced - Exempt / Office
Recruitment Job Type Office
Job Posting Aug 17, 2018, 8:21:31 AM
Unposting Date Ongoing
Req ID: 180005FO


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